Order tracking

Track your order

Enter your order number and billing email to see the latest status of your Atomy BD Mart order.

Find your order

Both details are in the confirmation email we sent after you placed your order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Your details are only used to find your order.

What you’ll need

  1. Order numberShown in your confirmation email, for example #1234. Enter the number only.
  2. Billing emailThe email address you used at checkout.
  3. Press “Track”You’ll see your order status, items and delivery address.

What your order status means

A quick guide to the status you’ll see after tracking your order.

  • Pending payment

    We’re waiting for your bKash, Nagad or card payment to come through.

  • Processing

    Your order is confirmed and we’re packing it for the courier.

  • On hold

    We’re checking something on your order and may contact you.

  • Completed

    Your order has been fulfilled. If it hasn’t reached you yet, please get in touch.

  • Cancelled

    The order was cancelled. If you didn’t expect this, message us and we’ll help.

  • Original products

    Carefully packed and quality-checked before dispatch.

  • Nationwide delivery

    Trusted couriers across Bangladesh.

  • Pay your way

    bKash, Nagad, card or cash on delivery.

  • Help when you need it

    Questions? See our FAQs.

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