1 Introduction

Atomy BD Mart (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and your rights regarding that information.

This policy applies to all personal information collected when you visit our website, use our mobile application, place orders, or register as a Member or Distributor on the Atomy BD Mart platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

2 Information We Collect

2.1 Information You Provide Directly

• Full name, email address, phone number, and home or delivery address
• National ID (NID) or other identity verification details where required
• Payment information — we do not store full card details
• Distributor/Member registration details and sponsor information
• Communications you send us: enquiries, complaints, and feedback

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on site, and referring URLs
• Purchase history and browsing behaviour on our platform
• Cookies and similar tracking technologies — see our Cookie Policy

2.3 Information from Third Parties

• Information from payment processors or logistics partners relevant to your orders
• Publicly available information where permitted by applicable law

3 How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and manage your account
• Verify your identity and prevent fraudulent activity
• Send order confirmations, shipping updates, and customer support communications
• Administer the Atomy Member and Distributor programme including commission calculations
• Improve our website, products, and services based on user behaviour
• Send promotional materials and newsletters — only with your prior consent
• Comply with applicable laws and regulations in Bangladesh
• Resolve disputes and enforce our agreements

4 Sharing of Personal Information

We do not sell or rent your personal information to third parties. We may share your data only in limited circumstances:

• Service providers: Delivery partners, payment processors, and IT service providers operating under strict confidentiality obligations
• Atomy Co., Ltd. (South Korea): As the parent company, Atomy HQ may access certain member data for global system operations and compliance purposes
• Legal compliance: Where required by Bangladeshi law, court order, or regulatory authority
• Business transfer: In the event of a merger or acquisition, your data may be transferred to the new entity subject to equivalent privacy protections

5 Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by applicable law. Order records may be retained for up to 7 years for tax and accounting compliance.

6 Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant Bangladeshi data protection authority

To exercise any of these rights, please contact us using the details in the Contact section below.

7 Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. For significant changes, we will notify you via email or a prominent notice on our website.