Frequently Asked Questions — Atomy BD Mart

Yes. Atomy BD Mart is a third-party authorised seller of genuine Atomy products in Bangladesh. Every item we sell — from skincare to health supplements — is 100% original and sourced directly through official Atomy channels, so you can shop with full confidence.

Absolutely. We guarantee 100% original, dermatologically tested Atomy products with no exceptions. We never sell duplicates, expired stock, or grey-market items. Each product is sourced to match what you'd find on Atomy's official global stores.

We stock a wide range including the popular Atomy Absolute Skincare Set, health and wellness supplements, personal care items, and value bundle sets. New arrivals are added regularly — browse our full shop page to see everything currently in stock.

We accept bKash, Nagad, Cash on Delivery (COD), and card payments — making it easy and convenient to pay however suits you best, anywhere in Bangladesh.

Yes, COD is available across most areas of Bangladesh including Dhaka, Chittagong, Sylhet, and other major districts. For a few remote locations, advance payment via bKash or Nagad may be required — this will be clearly noted at checkout.

Our prices reflect import, currency conversion, and local delivery costs to bring genuine Atomy products into Bangladesh. While they may differ slightly from international listings, you get the same authentic product without the hassle of importing it yourself.

Yes, we deliver across Dhaka, Chittagong, Sylhet, and all major districts in Bangladesh. Dhaka orders are typically delivered fastest, while other districts may take a little longer depending on courier coverage in your area.

Orders within Dhaka usually arrive within 1–2 business days. Deliveries to Chittagong, Sylhet, and other districts typically take 2–4 business days, depending on courier service and location accessibility.

Delivery charges depend on your location and order size, and are shown clearly at checkout before you confirm your order. We occasionally run free delivery promotions — keep an eye on our homepage for current offers.

If you receive a damaged, incorrect, or defective product, you can request a return or replacement within our return window. Please keep the original packaging and contact our support team with your order number for a smooth resolution. Visit our full Return & Refund Policy page for details.

You can reach our support team directly through the contact form on our website, or via the phone number and messaging options listed on our Contact Us page. We aim to respond to all queries as quickly as possible.